Frequently Asked Questions
Got Questions? We've Got Answers.
We're built for builders. Every plan includes NVMe SSD storage, LiteSpeed Web Server, and our
Price-Lock Guarantee—meaning the price you sign up with is the price you keep forever. No
surprise renewal hikes, no hidden fees. Just fast, reliable hosting with 24/7 expert support.
Hostnomic operates data centers in Bangladesh (BD), Finland (FL), Switzerland (SW), Germany (DE), Canada (CA), France (FR), Singapore (SG), India (IN). Choose
the location closest to your target audience for optimal performance. All locations feature
enterprise-grade hardware with NVMe storage and redundant network connections.
Absolutely. You can upgrade your plan anytime directly from your client area, and it takes
effect immediately. Downgrades are processed at your next renewal period. Our team is
available 24/7 to help you choose the right plan as your needs evolve.
Yes! Every hosting plan includes free AutoSSL certificates powered by Let's Encrypt. SSL is
automatically installed and renewed for all your domains. For businesses needing extended
validation, we also offer premium SSL options.
We guarantee 99.9% uptime across all hosting plans. Our infrastructure is built with redundant
systems, automatic failover, and proactive monitoring. If we ever fall short of our SLA,
you're eligible for service credits as outlined in our terms.
We accept multiple payment methods including bKash, Nagad, Credit/Debit Cards (Visa,
Mastercard), PayPal, and bank transfers. For local customers in Bangladesh, bKash and Nagad
provide the fastest and most convenient payment experience.
Unlike other hosts that offer cheap introductory rates and then hike prices at renewal,
Hostnomic locks in your price forever. The rate you sign up with is the rate you pay on every
renewal. No surprises, no hidden increases. Ever.
We believe in earning your business every single month, not trapping you in a contract. At Hostnomic,
you enjoy a Cancel Anytime Policy. There are no hidden
cancellation fees, no long-term lock-ins, and no
complicated paperwork. You are free to stay because
you love the speed, not because you signed a binding
agreement.
For more details, please visit our Refund Policy.
We offer flexible billing cycles including monthly, quarterly, semi-annual, and annual
options. Annual plans come with the best value and savings. Choose what works best for your
budget during checkout.
Log into your Hostnomic client area and navigate to the "Billing" section. From there, you can
view all invoices, payment history, and download receipts as PDF. You can also set up
automatic payments to never miss a renewal.
Yes! We offer free website migration for all new customers. Our expert team will transfer your
website, databases, emails, and configurations from your previous host with zero downtime.
Just open a support ticket after signup and we'll handle everything.
Most migrations are completed within 24-48 hours depending on the size of your website and the
responsiveness of your previous host. Complex migrations with large databases may take
slightly longer. We'll keep you updated throughout the process.
We perform migrations with zero downtime. Your site stays live on your old host while we copy
everything over. We only point your domain to Hostnomic after thoroughly testing the migrated
site. DNS propagation may take a few hours, but your site remains accessible throughout.
Absolutely. We've migrated thousands of WordPress sites including those with custom plugins,
complex WooCommerce setups, multisite networks, and custom server configurations. Our team
ensures all your settings, cron jobs, and customizations work perfectly on Hostnomic.
Domain transfer is separate from hosting migration. Unlock your domain at your current
registrar, obtain the EPP/authorization code, and initiate a transfer through our domains
page. You can also keep your domain at your current registrar and just point the nameservers
to us.
NVMe (Non-Volatile Memory Express) is the fastest storage technology available, up to 10x
faster than traditional SSDs. This means your websites load faster, databases query quicker,
and everything runs smoother. All Hostnomic servers use pure NVMe storage—no slow HDDs
anywhere.
LiteSpeed is a high-performance web server that's up to 6x faster than Apache. It includes
built-in caching (LSCache), DDoS protection, and is fully compatible with .htaccess. Combined
with our NVMe storage, your sites get enterprise-level performance at shared hosting prices.
We support PHP 7.4, 8.0, 8.1, 8.2, and 8.3. You can switch between PHP versions instantly from
cPanel. We regularly add new versions as they're released and provide extended support for
older versions to ensure compatibility with legacy applications.
Yes! Our hosting supports Node.js, Python, Ruby, and Perl applications. For Node.js and Python
apps, you can set up custom application environments through cPanel's Application Manager. For
full control, consider our VPS plans where you can install and configure any runtime.
We use cPanel, the industry-standard control panel, for all shared hosting accounts. It's
intuitive, feature-rich, and includes tools for email management, file management, database
administration, one-click installers (Softaculous), and much more. VPS customers can also opt
for DirectAdmin or no panel.